Veterinary Assistant, Receptionist, Tuscany Veterinary Hospital

VCA Canada Ltd.; Calgary; On-site; CAD 40,000 - 54,000; Full time

Benefits offered by this job

RRSP match

Paid time off

CE allowance

Uniform allowance

Mental health resources

Telemedicine / EAP

Job summary

Tuscany Veterinary Hospital is seeking a customer service-focused Veterinary Assistant, Receptionist to join our Calgary team. This full-time role supports the veterinary staff, greets clients, books appointments, answers calls, and assists with invoices and daily reception duties to keep the hospital running smoothly.

You will contribute to a welcoming environment, manage emails, assist with treatments when required, and learn more about veterinary services as you grow with our team.

Qualifications

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Responsibilities

• Create a warm and welcoming environment for patients and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Answering multiline phone system and booking appointments
• Placing outbound calls to pet parents for follow-up and future bookings
• Responding to and managing email correspondence
• Admitting and discharging pet patients, including grooming clients
• Invoicing and billing; creating estimates and processing payments
• Scheduling appointments
• Learn about pet nutrition and wellness and help clients find the right diet for their pet
• General housekeeping duties and maintaining reception area cleanliness
• Willingness to learn more regarding veterinary services and office procedures

Job description

Veterinary Assistant, Receptionist

Location: Calgary, AB

Tuscany Veterinary Hospital is currently recruiting for a customer service-focused Veterinary Assistant, Receptionist to join our team. This full-time opportunity includes a range of responsibilities which directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients, including Grooming clients.
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Comfortable learning all about pet nutrition and wellness, and helping clients find the right diet for their pet.
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

Hashtags

#calgaryjobs #parttimejobs #reception

A Leader in Veterinary Care

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.

Join us.