Veterinary Customer Service Representative

USCO; Whitehorse; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Continuing Education Allowance

Uniforms provided by employer

Paid vacation

Paid sick days

Employee pet discounts

Medical, dental, and vision benefits

Disability insurance

RRSP matching

Job summary

Alpine Veterinary Medical Centre in Whitehorse, Yukon, is seeking two Customer Service Representatives to be the welcoming face and trusted voice of the hospital. The role focuses on friendly client interactions, scheduling, payments, and supporting the veterinary team in a fast-paced, pet‑loving environment.

You bring empathy, professional communication, and a commitment to outstanding customer experiences.

Qualifications

• Compassionate problem solver and relationship builder.
• Positive, professional, and empathetic in every interaction.
• Experience in reception or customer service is an asset.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Guiding pet owners through their veterinary journey.
• Schedule and coordinate appointments.
• Answer and direct incoming calls.
• Process payments, invoices, and billing information.
• Maintain accurate records and data entry.
• Support communication between clients and the veterinary team.
• Assist with retail product sales and recommendations.
• Perform administrative and clerical duties that keep the hospital running smoothly.
• Contribute to a positive, efficient, and supportive environment for clients, patients, and teammates.

Skills

Confident

Adaptable

Eager to learn

Team player

Independent

Organised

Empathy

Customer focus

Pet-owner bond awareness

Reception or CS experience (asset)

Job description

Veterinary Customer Service Representative

Customer Service Representative (2 Positions Available)
Alpine Veterinary Medical Centre | Whitehorse, Yukon
At Alpine Veterinary Medical Centre, we believe that exceptional veterinary care begins the moment a client walks through our doors or picks up the phone. Every interaction is an opportunity to provide comfort, confidence, and support to both pets and the people who love them.
We're looking for two passionate Customer Service Representatives who are ready to be the welcoming face and trusted voice of our hospital. If you thrive in a fast-paced environment, enjoy building meaningful connections, and are inspired by the human-animal bond, we would love to meet you.

Why Alpine?

At Alpine Veterinary Medical Centre, we combine advanced medical technology and high-quality veterinary medicine with something equally important: a supportive, people-first culture.

As a progressive mixed animal practice, we care for a wide variety of patients, with a primary focus on companion animals. We are deeply committed to providing exceptional care while fostering an environment where our team can grow professionally, maintain balance in their lives, and genuinely enjoy coming to work each day.

When you join Alpine, you become part of a team that supports one another, celebrates successes together, and shares a common purpose: improving the lives of animals and the families who love them.

About You

You are more than a great communicator, you're a compassionate problem solver and relationship builder.

You bring positivity, professionalism, and empathy to every interaction. You understand that a friendly smile, a reassuring voice, or a few extra moments of patience can make all the difference during a stressful day for a pet owner.

You are:

• Confident, adaptable, and eager to learn
• A collaborative team player who values supporting others
• Comfortable working independently and taking initiative
• Organised and detail-oriented in a busy environment
• Passionate about providing exceptional customer experiences
• Respectful of the unique bond between people and their pets
• Experienced in reception or customer service environments (an asset)

Most importantly, you believe that every client and every patient deserves kindness, respect, and outstanding care.

What You'll Do

As a Customer Service Representative, you play a vital role in the client experience and the overall success of our hospital.

You'll:

• Welcome clients and patients with warmth and professionalism
• Help guide pet owners through their veterinary journey
• Schedule and coordinate appointments
• Answer and direct incoming calls
• Process payments, invoices, and billing information
• Maintain accurate records and data entry
• Support communication between clients and the veterinary team
• Assist with retail product sales and recommendations
• Perform administrative and clerical duties that keep the hospital running smoothly
• Help create a positive, efficient, and supportive environment for clients, patients, and teammates alike

Every day will offer opportunities to learn, grow, and contribute to a team dedicated to excellence.

What We Offer

We know that exceptional patient care starts with taking care of our people.

That's why we offer:

• Continuing Education Allowance
• Employer-Supplied Uniforms
• Paid Vacation
• Paid Sick Days
• Employee Pet DiscountsMedical, Dental, and Vision Benefits
• Disability Insurance
• RRSP Matching Program & Employer Contributions

Schedule

This is a full-time position, working 40 hours per week.

Clinic hours are Monday through Friday, 7:30 AM to 5:00 PM, with some scheduling flexibility available.

For more information, please contact:
Tyler Reid
Hospital Manager
[e-mail]