Veterinary Assistant/Receptionist

National Veterinary Associates; Eastern Ontario; On-site; CAD 22,041 - 33,062; Part time

Benefits offered by this job

Competitive pay

CE opportunities

Team-oriented environment

Growth opportunities

Job summary

Prescott Animal Hospital is seeking a part-time to full-time Veterinary Assistant to work in a Customer Service Representative (CSR) role. The position emphasizes client interaction, reception duties, and a strong veterinary background in a busy practice.

Ideal candidates have experience in veterinary hospitals, excellent communication, and the ability to thrive in a fast-paced environment while supporting veterinarians and staff.

Qualifications

• Previous experience working in a veterinary hospital
• Veterinary Assistant experience preferred
• Strong communication and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate, and positive attitude
• Ability to work independently while contributing to a collaborative team environment
• Commitment to continuing education and professional development
• Help foster a positive, team-oriented workplace culture

Responsibilities

• Welcome clients and patients in a friendly, professional manner
• Answer phones and respond to client inquiries
• Schedule appointments and manage appointment flow
• Process payments and maintain accurate patient records
• Communicate effectively with veterinarians, technicians, and clients
• Support the veterinary team with patient care and administrative tasks as needed
• Maintain a positive and organized reception area
• Deliver exceptional customer service while demonstrating compassion for both pets and their owners

Skills

Customer service

Communication

Multitasking

Team player

Leadership

Initiative

Accountability

Professionalism

Compassion

Job description

At Prescott Animal Hospital, we challenge the status quo by striving for excellence in our delivery of \"Care and Comfort for Pets and People.\" We offer a fun, fast-paced, and dynamic work environment and are committed to providing every patient with high-quality care and compassion.

We are currently seeking a Part-Time to Full-Time Veterinary Assistant to work in a Customer Service Representative (CSR) role at our busy and growing practice.

This position is ideal for an experienced Veterinary Assistant who enjoys client interaction, thrives in a fast-paced environment, and understands the unique needs of a veterinary hospital. While the primary focus of this role is customer service and reception duties, a strong veterinary background is essential.

Responsibilities

• Welcome clients and patients in a friendly, professional manner
• Answer phones and respond to client inquiries
• Schedule appointments and manage appointment flow
• Process payments and maintain accurate patient records
• Communicate effectively with veterinarians, technicians, and clients
• Support the veterinary team with patient care and administrative tasks as needed
• Maintain a positive and organized reception area
• Deliver exceptional customer service while demonstrating compassion for both pets and their owners

Qualifications

Required

• Previous experience working in a veterinary hospital
• Veterinary Assistant experience preferred
• Strong communication and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate, and positive attitude
• Ability to work independently while contributing to a collaborative team environment
• Leadership
• Initiative
• Accountability
• Commitment to continuing education and professional development
• Ability to help foster a positive, team-oriented workplace culture

What We Offer

• Competitive salary based on experience
• Continuing Education (CE) opportunities
• Supportive team/family-oriented work environment
• Opportunities for professional growth and development

Join Our Team

If you share our passion for providing exceptional care and customer service and are looking to become part of a fun, supportive, and dedicated team, we would love to hear from you.

Please Note: This position requires previous veterinary hospital experience. Only candidates with veterinary experience will be considered and contacted for an interview.

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