Client Services Representative

NVA Canada; Barrie; On-site; CAD 25,485 - 28,929; Full time

Job summary

A local veterinary practice in Barrie, Ontario, is seeking a Client Service Representative to join their team. The ideal candidate will have 2–3 years' experience in client services, preferably in healthcare, and possess strong organizational and communication skills. Responsibilities include greeting clients, managing appointments, processing payments, and providing basic care information. The role offers a starting salary of $18.50 - $21.00 per hour, based on experience.

Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care.
• Proficiency with current technology, including Microsoft Office.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet clients and patients with warmth.
• Manage incoming emails, texts, and phone calls.
• Schedule future appointments accurately.
• Admit patients for appointments and procedures.

Skills

Empathy towards clients

Calm demeanor with patients

Detail-oriented

Interpersonal communication skills

Ability to maintain confidentiality

Tools

Microsoft Office

Email systems

Job description

Client Service Representative

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast‑paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities

• Greet clients and patients by name with warmth and compassion
• Triage client concerns to ensure appointments are booked accurately
• Manage incoming emails, texts, and phone calls
• Efficiently and accurately process payments
• Schedule future appointments within appropriate timelines
• Complete daily reports and assigned tasks
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on basic nutrition, pre‑ and post‑operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
• Accurately place medication and food orders
• Coordinate smooth client and patient flow within the hospital
• Maintain cleanliness according to hospital checklists

Skills & Abilities

• Strong empathy, understanding, and emotional support for clients
• Calm and caring demeanor when handling patients
• Comfort and passion for working with all types of animals
• Detail‑oriented with excellent organizational and multi‑tasking skills
• Team‑oriented with strong interpersonal and communication (verbal, written, and telephone) skills
• Ability to maintain confidentiality

Required Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
• Proficiency with current technology, including Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends

Preferred (but Not Required – We Are Happy To Train)

• At least 1 year of experience in a veterinary hospital
• Familiarity with Cornerstone software
• Basic understanding of medical terminology

Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.

This job posting is for an existing vacancy.

Hiring Manager: Natasha – [e-mail]