Client Care Specialist - Amherst Veterinary Hospital

vetcare; Vancouver; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental & life insurance

Flexible schedule

Vacation & paid time off

Job summary

Amherst Veterinary Hospital in Vancouver welcomes a motivated Client Care/Receptionist to greet clients, answer calls, and support the front desk with a compassionate approach. This role emphasizes exceptional customer service, accurate record-keeping, and teamwork in a busy clinic.

You will book appointments, take messages, handle mail, and perform general administrative tasks while contributing to a positive work environment for patients, clients, and staff.

Qualifications

• Experience in client-facing reception in a veterinary setting is a plus.
• Excellent communication and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet clients and check‑in in a friendly, warm manner.
• Answer incoming calls, screen inquiries and provide courteous information.
• Book appointments and take detailed messages; provide non‑medical information.
• Perform a variety of administrative tasks including mail handling and drafting memos.

Skills

Client service

Reception duties

Multitasking

Compassionate

Team player

Job description

Welcome, we're thrilled you are considering joining the highly skilled team at Amherst Veterinary Hospital

Amherst Veterinary Hospital is a busy, progressive small animal clinic located in Kitsilano/Point Grey in Vancouver serving the community since 1987.

We are a full-service hospital with long term staff, striving to provide excellent quality of care and medicine for our patients, excellent client service and a positive environment for our employees, where their knowledge/skills can expand.

We are looking for a motivated, responsible, compassionate individual with a strong work ethic. The successful candidate must be able to work in a fast-paced environment, demonstrate a compassionate approach to animal care, multitask and be reliable. If you enjoy providing exceptional client service and like cleaning and are experienced in animal husbandry then this is the job for you.

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking‑in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non‑medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Why Join The Amherst Team?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

Pay Rate: $22.00/hr - $23.00/hr

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.