Veterinary Client Care Rep — Full-Time, CE Allowance

USCO; Whitehorse; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Continuing Education Allowance

Uniforms provided by employer

Paid vacation

Paid sick days

Employee pet discounts

Medical, dental, and vision benefits

Disability insurance

RRSP matching

Job summary

Alpine Veterinary Medical Centre in Whitehorse, Yukon, is seeking two Customer Service Representatives to be the welcoming face and trusted voice of the hospital. The role focuses on friendly client interactions, scheduling, payments, and supporting the veterinary team in a fast-paced, pet‑loving environment.

You bring empathy, professional communication, and a commitment to outstanding customer experiences.

Qualifications

• Compassionate problem solver and relationship builder.
• Positive, professional, and empathetic in every interaction.
• Experience in reception or customer service is an asset.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Guiding pet owners through their veterinary journey.
• Schedule and coordinate appointments.
• Answer and direct incoming calls.
• Process payments, invoices, and billing information.
• Maintain accurate records and data entry.
• Support communication between clients and the veterinary team.
• Assist with retail product sales and recommendations.
• Perform administrative and clerical duties that keep the hospital running smoothly.
• Contribute to a positive, efficient, and supportive environment for clients, patients, and teammates.

Skills

Confident

Adaptable

Eager to learn

Team player

Independent

Organised

Empathy

Customer focus

Pet-owner bond awareness

Reception or CS experience (asset)

Job description

Alpine Veterinary Medical Centre in Whitehorse, Yukon, is seeking two Customer Service Representatives to be the welcoming face and trusted voice of the hospital. The role focuses on friendly client interactions, scheduling, payments, and supporting the veterinary team in a fast-paced, pet‑loving environment.

You bring empathy, professional communication, and a commitment to outstanding customer experiences.