user support technician

CNB Computers Inc.; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading computer hardware and software retailer is seeking a technical support specialist to provide user assistance, report system performance, and supervise the technical support team. This role is ideal for someone with a college diploma and experience in technology. The workstation is located on-site in Mississauga, with benefits including health cover and free parking.

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Qualifications

• 1 to 2 years of related experience.
• Knowledge in computer and technology.
• College, CEGEP or other non-university certificate.

Responsibilities

• Provide advice and training to users in response to identified difficulties.
• Report on the performance of computer systems and networks.
• Supervise other technical support workers.

Skills

Customer service

Attention to detail

Communication

Initiative

Organizational skills

Education

College diploma (1-2 years)

Tools

MS Office

MS Windows

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler
  
  

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
  
  

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Windows
  
  

Additional information

Security and safety

• Criminal record check
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
  
  

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Ability to multitask
• Honesty
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
  
  

Financial benefits

• Bonus
  
  

Other Benefits

• Free parking available
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  
  

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
  
  

Support for youths

• Participates in a government or community program or initiative that supports youth employment
  
  

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
  
  

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers
  
  

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities