user support technician

G & C Logistics; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Analyst to assist users facing computer difficulties. In this role, you will respond to user inquiries, consult technical manuals for solutions, and provide training to enhance user experience. Your contributions will help maintain a comprehensive log of issues and resolutions, ensuring efficient support for all users. Join a dynamic team where your problem-solving skills will be valued and make a significant impact on user satisfaction and operational efficiency.

Qualifications

• Strong technical support skills to assist users with computer issues.
• Ability to document problems and solutions effectively.

Responsibilities

• Respond to user difficulties and provide technical support.
• Maintain a log of problems and solutions for future reference.

Skills

Technical Support

Problem Solving

User Training

Documentation Skills

Job description

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties