USER SUPPORT TECHNICIAN AT Aagum Trucking Experts Ltd.

AAGUM TRUCKING EXPERTS LTD.; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a User Support Technician at an established trucking company, where your expertise will help users overcome technical challenges. This role involves direct communication with users to identify issues, providing training, and maintaining a comprehensive log of solutions. With a focus on problem-solving and user support, this position offers the opportunity to make a significant impact in a supportive environment. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you to grow your career in a thriving industry.

Qualifications

• Completion of a 1 to 2-year college or CEGEP program.
• Experience in technical support is beneficial.

Responsibilities

• Communicate with users to diagnose and document technical issues.
• Research solutions using user guides and technical manuals.
• Provide training and maintain a log of problems and solutions.

Skills

Technical Support

Problem Solving

Communication

User Training

Education

College or CEGEP diploma

Job description

USER SUPPORT TECHNICIAN AT Aagum Trucking Experts Ltd.

Brampton, ON L6T 0C2
Salary: $29.00 hourly, 35 hours per week
Terms of employment: Permanent employment, Full time, Day
Start date: Starts as soon as possible
Vacancies: 1 vacancy

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 to less than 7 months

Responsibilities

1. Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
2. Consult user guides, technical manuals and other documents to research and implement solutions.
3. Provide advice and training to users in response to identified difficulties.
4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
5. Provide business systems, network and Internet support to users in response to identified difficulties.

About AAGUM TRUCKING EXPERTS LTD.

Overview: We're here to help. Contact us or call us at 1-800-393-8060.