user support technician

CNB Computer Inc.; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in computer solutions is looking for a User Support Technician to assist customers with their technical needs. In this role, you'll provide on-site support, maintain problem logs, and train users. Ideal candidates will have a diploma in technology and experience in customer service.

Benefits

Free parking available

Qualifications

• Graduate with relevant college diploma.
• 1-2 years of experience in tech support preferred.
• Solid understanding of computer networks and customer service.

Responsibilities

• Provide support for users experiencing computer issues.
• Report on performance issues in systems/networks.
• Supervise other technical support workers.

Skills

MS Office

MS Windows

Client focus

Multitasking

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

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• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Overview

Languages

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer / wholesaler

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Windows

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Initiative
• Judgement
• Organized
• Ability to multitask
• Bonus

Other Benefits

• Free parking available

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups :

Support for persons with disabilities

• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Computer Hardware Manufacturing

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User Support Technician • Mississauga, Peel Region, Canada