user support technician

Government of Canada; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Government of Canada is looking for a Technical Support Analyst to assist users with computer-related issues. The role involves troubleshooting, user guides consultation, providing training, and maintaining a log of solutions. Applicants should have a relevant diploma and experience in a technology support role.

Qualifications

• Education requirement of a diploma of 1 to 2 years.
• Experience 1 to 2 years in a related role.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Provide advice and training to users.
• Collect, organize and maintain a problems and solutions log.

Skills

Networking software

Networking hardware

Intranet

Internet

Servers

Desktop applications

File management software

Security software

Communication software

MS Office

MS Windows

Wireless networks

Education

College, CEGEP or other non-university certificate or diploma

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Experience and specialization Computer and technology knowledge

• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Communication software
• MS Office
• MS Windows
• Wireless networks

Additional information Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management