user support technician

Albesol ENERGY; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in energy services is seeking a User Support Technician in Mississauga. This role involves providing technical support and assistance in a fast-paced environment. The ideal candidate will have a background in user support, along with strong interpersonal skills to effectively assist clients and maintain problem logs.

Qualifications

• Experience of 2 to 3 years in a related field.
• Proficient in providing customer service and technical support.

Responsibilities

• Provide customer service and technical support to users.
• Report and maintain performance logs of computer systems.
• Assist with the setup and installation of computer networks.

Skills

Client focus

Efficient interpersonal skills

Time management

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Manufacture

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Computer and technology knowledge

• Internet
• Desktop applications
• MS Office
• MS Windows
• Spreadsheet

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Experience

• 2 years to less than 3 years

Create a job alert for this search

User Support Technician • Mississauga, ON, CA