user support technician

108 ideaspace inc.; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Toronto, Ontario is seeking a User Support Technician to provide technical support in a fast-paced environment. The ideal candidate is organized, has a strong client focus, and possesses a relevant diploma. Duties include troubleshooting user issues, training, and maintaining technical documentation. This permanent role offers ample opportunity for collaboration and team-oriented work.

Qualifications

• 1-2 years of education in a technical support field required.
• 1-2 years of experience preferred.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide advice/training and maintain logs of problems and solutions.
• Set up equipment for employees and provide customer service.

Skills

Client focus

Multitasking

Accuracy

Initiative

Organization

Team player

Education

College, CEGEP or other non-university certificate or diploma (1-2 years)

Tools

MS Office

Networking hardware

Networking software

Security software

Communication software

Desktop applications

File management software

MS Windows

Internet

Intranet

Servers

Wireless networks

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Computer and technology knowledge

• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Communication software
• MS Office
• MS Windows
• Wireless networks

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Initiative
• Organized
• Team player
• Ability to multitask
• Work Term : Permanent
• Hours : 35 to 40 hours per week

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User Support Technician • Toronto, ON, CA