user support technician

PRIME INTERNATIONAL COLLEGE OF HEALTH CARE AND TECHNOLOGY; Mississauga; On-site; CAD 60,000 - 70,000; Full time

Job summary

PRIME INTERNATIONAL COLLEGE OF HEALTH CARE AND TECHNOLOGY in Mississauga, ON is seeking a User Support Technician to provide frontline help desk support, resolve hardware and software issues, and ensure reliable network access for staff.

The role requires 1–2 years of experience, a College/CEGEP education, and English language proficiency. On-site work, fast-paced environment with tight deadlines are expected, with a strong emphasis on customer service and teamwork.

Qualifications

• English language proficiency required.
• 1 year to less than 2 years of experience in IT support or help desk.

Responsibilities

• Provide access to computer networks and user support.
• Report on performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Research solutions using guides and manuals.
• Advise and train users on identified issues.
• Maintain a log of problems and solutions for team use.
• Participate in application and software redesign.
• Supervise other technical support workers in the group.
• Set up equipment for employee use and install OS/software.
• Deliver customer service to users.

Skills

Customer service

Technical support

Multitasking

Education

College/CEGEP

Job description

user support technician

Posted onAugust 24, 2026 by Employer details PRIME INTERNATIONAL COLLEGE OF HEALTH CARE AND TECHNOLOGY

• Location Mississauga , ON L4T 0A5
• Work location On site
• Salary $ 38.00 HOUR hourly / 32 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3655266

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Organized
• Team player
• Ability to multitask

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2026-09-14

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

PRIME INTERNATIONAL COLLEGE OF HEALTH CARE AND TECHNOLOGY

• Educational services
• 3job postings advertised
• Medium-sized business(between 5 and 100 employees)

The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.