Information technology (IT) support technician

Little Canada; Toronto; On-site; CAD 32,788 - 46,698; Full time

Job summary

Little Canada in Toronto is seeking a full-time IT support specialist. The role includes providing network access, troubleshooting user issues, and managing incidents. Candidates should have relevant education and experience, with a salary of $28.85 hourly for 30 to 40 hours per week.

Bilingual in English or French is preferred, and applicants must be authorized to work in Canada. Interested candidates should apply via email at [e-mail].

Qualifications

• College, CEGEP or diploma from a program of 1 to 2 years or equivalent experience.
• 7 months to less than 1 year of experience.

Responsibilities

• Provide access to computer networks.
• Report on performance of computer systems and networks.
• Respond to users' difficulties with computers.
• Research and implement solutions using user guides and manuals.
• Provide advice and training to users.
• Maintain problems and solutions log for audits.
• Supervise technical support workers.
• Set up equipment for employee use.
• Perform Web-server backup and recovery operations.
• Provide customer service and manage incidents.

Job description

Job details

• Location 10 Dundas St E Toronto, ON M5B 2G9
• Salary 28.85 hourly / 30 to 40 hours per Week
• Terms of employment Permanent employment Full time
• Start date Starts as soon as possible
• vacancies1 vacancy
• Verified
• Source Job Bank #2877539

Overview

Languages

English or French

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

7 months to less than 1 year

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

[e-mail]