User support technician

CUSTOM KART INC.; Fredericton; On-site; CAD 41,328 - 48,216; Full time

Benefits offered by this job

Free parking available

Learning/training paid by employer

Paid time off (volunteering or personal days)

Team building opportunities

Job summary

A local tech services firm in Fredericton is seeking a Customer Support Technician to provide assistance in resolving user issues and implement technical solutions. Candidates should have a secondary school certificate and experience in client-focused roles, with knowledge of iOS. This full-time job offers an hourly rate of $30 and requires standing for extended periods. The role emphasizes teamwork, initiative, and effective interpersonal skills. Applications are accepted from permanent and temporary residents authorized to work in Canada.

Qualifications

• 1 to less than 7 months of experience in a relevant field.

Responsibilities

• Consult user guides and technical manuals to implement solutions.
• Provide advice and training to users in response to difficulties.
• Maintain a log of problems and solutions for technical support.
• Provide business systems and network support to users.
• Perform web server backup and recovery operations.
• Deliver customer service.

Skills

Client focus

Efficient interpersonal skills

Initiative

Organized

Team player

Ability to multitask

Time management

Education

Secondary (high) school graduation certificate

Tools

iOS

Job description

CUSTOM KART INC.

Job details

• Salary 30.00 hourly / 30 to 35 hours per week
• Terms of employment Permanent employment Full time
• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

Work setting

• Relocation costs not covered by employer
• Willing to relocate
• Shopping centre or mall

Responsibilities

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service

Computer and technology knowledge

• iOS

Work conditions and physical capabilities

• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management
• Commission
• Group insurance benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities

Equal Employment Opportunity Statement

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for persons with disabilities
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Support for newcomers and refugees
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Does not require Canadian work experience
• Support for youths
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth
• Support for Veterans
  • Offers mentorship, coaching and/or networking opportunities for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans
  • Supports Veterans in translating their military skills and experience into the language of the civilian job market
• Support for Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Support for mature workers
  • Applies hiring policies that discourage age discrimination
  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Offers mentorship, coaching and/or networking opportunities for mature workers
• Supports for visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-03-20