user support technician

DASH BOOKING INC.; Winnipeg; On-site; CAD 48,000 - 52,000; Full time

Job summary

DASH BOOKING INC. in Winnipeg, MB is hiring a technical support analyst to report on computer systems and networks at a fixed office location. You will consult user guides and manuals to research and implement solutions, and maintain a log of problems and fixes.

The role requires 1 year to less than 2 years of experience and a 1–2 year college diploma, with all work performed onsite. You will support application redesigns, server tasks, backups, and customer service in a startup environment that

Qualifications

• 1 year to less than 2 years of experience.
• Work must be completed at the physical location; no remote option.
• College diploma from a 1-year to 2-year program.

Responsibilities

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Skills

Client focus

Initiative

Multitasking

Time management

Accuracy

Education

College diploma (1–2 years)

Tools

Shell script

Internet

Servers

Programming software

Database software

Programming languages

MS Office

Spreadsheet

TCP/IP

Visual Basic

Job description

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Job details

• Location Winnipeg , MB R2W 3V4
• Salary 32.00 hourly / 30 hours per week
• Terms of employment Permanent employment Full time
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Startup company
• Willing to relocate

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Shell script
• Internet
• Servers
• Programming software
• Database software
• Programming languages
• MS Office
• Spreadsheet
• TCP/IP
• Visual Basic

Type of experience

• Call centre

Area of work experience

• Quality assurance or control

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Handling heavy loads

Personal suitability

• Accurate
• Client focus
• Initiative
• Ability to multitask
• Time management
• Life insurance

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-08-13

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

DASH BOOKING INC.

• Professional, scientific and technical services
• 3job postings advertised
• Medium-sized business(between 5 and 100 employees)