Uniformed Asset Protection & Customer Service Specialist

Loblaw Companies Limited; Conception Bay South; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Colleague discount 10%

Pension plan

Health benefits

Employee stock purchase program

Tuition assistance

Job summary

Loblaw Companies Limited is seeking Uniformed Asset Protection Personnel (Customer Service) to help ensure a safe and welcoming shopping environment. You will greet customers, enforce store policies, and support asset protection initiatives while collaborating with store teams.

The role emphasizes exceptional service, calm demeanor under pressure, and the ability to perform physical tasks as part of maintaining safety and security in a busy retail setting. Training and benefits are provided.

Qualifications

• Experience within a retail environment preferred.
• Ability to foster partnerships with store teams.
• Exceptional customer service skills with a talent for building relationships.
• Professional, friendly, and approachable demeanor.
• Ability to remain calm in high tension situations.
• Ability to walk or stand in the same position for long periods.
• Ability to lift up to 50 lbs.
• First Aid and CPR certified is an asset.

Responsibilities

• Provide exceptional customer service & support to all internal and external customers.
• Respond to Gatekeeper alarms and receipt check as required.
• Assess safety hazards (i.e., Spills, wet floors etc.) and take proper procedures to ensure customer safety.
• Escalate any crisis or emergency situations in a timely manner.
• Maintain and submit daily, weekly, and monthly status reports.
• All other duties as required.

Skills

Retail experience

Customer service

Relationship building

Calm under pressure

Lifting up to 50 lbs

First Aid/CPR certified

Job description

Loblaw Companies Limited is seeking Uniformed Asset Protection Personnel (Customer Service) to help ensure a safe and welcoming shopping environment. You will greet customers, enforce store policies, and support asset protection initiatives while collaborating with store teams.

The role emphasizes exceptional service, calm demeanor under pressure, and the ability to perform physical tasks as part of maintaining safety and security in a busy retail setting. Training and benefits are provided.