Guest Experience & Asset Protection Associate

Loblaw Companies Limited; London; On-site; CAD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

10% Colleague Discount

Pension Plan

Health Benefits

Employee Stock Purchase Program

Job summary

Loblaw Companies Limited in London, ON is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, provide assistance, and help create a welcoming, safe shopping environment in one of Canada’s largest employers.

As a Customer Experience Ambassador, you’ll collaborate with store colleagues, participate in training programs, and benefit from a 10% colleague discount, pension plan, health benefits, and stock purchase program.

Qualifications

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills with a friendly demeanor.

Responsibilities

• Provide exceptional customer service and support at the first point of contact.
• Assist customers with inquiries and guidance, ensuring smooth store flow at entrances/exits.
• Identify and address potential safety hazards to ensure a secure environment.
• Respond calmly to urgent situations and escalate when needed.
• Maintain records and complete required reports.

Skills

Customer service

Communication

Team collaboration

Job description

Loblaw Companies Limited in London, ON is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, provide assistance, and help create a welcoming, safe shopping environment in one of Canada’s largest employers.

As a Customer Experience Ambassador, you’ll collaborate with store colleagues, participate in training programs, and benefit from a 10% colleague discount, pension plan, health benefits, and stock purchase program.