Customer Experience & Safety Ambassador

Loblaw Companies Limited; Kitchener; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

10% Colleague Discount

Company matched Pension Plan

Health Benefits

Employee Stock Purchase Program

Job summary

Loblaw Companies Limited in Canada is seeking a Customer Support representative reporting to the Asset Protection team. Join one of the country’s largest employers and help create a welcoming, safe shopping environment for customers and colleagues.

You will work with store teams to ensure smooth operations, assist guests, and support ongoing training and development opportunities. Competitive pay, benefits, and growth-focused programs are emphasized.

Qualifications

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well‑being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Previous experience in a retail or customer‑facing role is preferred.
• A professional, friendly, and approachable demeanour that puts customers at ease.
• Proven ability to maintain composure and provide assistance during challenging or urgent situations.
• Physical ability to stand or walk for extended periods.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to urgent situations, escalating as needed to ensure customer and colleague well‑being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Skills

Customer service

Communication

Team collaboration

Safety awareness

Job description

Loblaw Companies Limited in Canada is seeking a Customer Support representative reporting to the Asset Protection team. Join one of the country’s largest employers and help create a welcoming, safe shopping environment for customers and colleagues.

You will work with store teams to ensure smooth operations, assist guests, and support ongoing training and development opportunities. Competitive pay, benefits, and growth-focused programs are emphasized.