Customer Experience & Safety Ambassador (Retail)

Loblaw; London; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

10% Colleague Discount

Pension Plan

Health Benefits

Employee Stock Purchase Program

Job summary

Loblaw Companies Limited is seeking a Customer Support representative to join the Asset Protection team. You will be the friendly face greeting customers, assisting with inquiries, and contributing to a safe shopping environment in our stores across Canada.

The role emphasizes welcoming service, collaboration with store colleagues, and ongoing development through training and benefits. We offer a competitive pay rate, a 10% Colleague Discount program, a company matched Pension Plan, Health

Qualifications

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Skills

Customer service

Retail experience

Safety awareness

Communication skills

Job description

Loblaw Companies Limited is seeking a Customer Support representative to join the Asset Protection team. You will be the friendly face greeting customers, assisting with inquiries, and contributing to a safe shopping environment in our stores across Canada.

The role emphasizes welcoming service, collaboration with store colleagues, and ongoing development through training and benefits. We offer a competitive pay rate, a 10% Colleague Discount program, a company matched Pension Plan, Health