Asset Protection & Customer Experience Ambassador

Loblaw; Milton; On-site; CAD 23,000 - 28,000; Full time

Benefits offered by this job

10% Colleague Discount

Company Pension

Health Benefits

Employee Stock Purchase Plan

Job summary

Loblaw Companies Limited in Milton, ON is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, assist with inquiries, and help maintain a safe, welcoming shopping environment.

You will collaborate with store colleagues, participate in training programs, and enjoy benefits including a 10% colleague discount, pension plan, health benefits, and Employee Stock Purchase Program.

Qualifications

• Provide exceptional customer service and support, acting as a welcoming first point of contact for customers and colleagues.
• Assist customers with inquiries and provide guidance, including guiding customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards to ensure a secure environment.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.
• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.
• A professional, friendly, and approachable demeanour that puts customers at ease.
• Proven ability to maintain composure and provide assistance during challenging or urgent situations.
• Physical ability to stand or walk for extended periods.

Skills

Customer service

Communication

Team collaboration

Safety awareness

Job description

Loblaw Companies Limited in Milton, ON is seeking a Customer Support representative to join the Asset Protection team. You will greet customers, assist with inquiries, and help maintain a safe, welcoming shopping environment.

You will collaborate with store colleagues, participate in training programs, and enjoy benefits including a 10% colleague discount, pension plan, health benefits, and Employee Stock Purchase Program.