Retail Asset Protection Specialist — Customer Experience

Loblaw Companies Limited; New Minas; On-site; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Colleague Discount

Pension Plan

Health Benefits

Stock Purchase Plan

Job summary

Loblaw Companies Limited's Atlantic Superstore in New Minas is seeking a Uniformed Asset Protection Personnel to greet customers, deter loss, and respond to incidents while collaborating with store teams to keep the shopping environment safe and welcoming.

The role offers in-house training, tuition assistance, and benefits including a 10% colleague discount, a company matched pension plan, health benefits, and an Employee Stock Purchase Program.

Qualifications

• Experience in a retail environment preferred.
• Ability to foster partnerships with store teams.
• Exceptional customer service and relationship building.
• Professional, friendly, approachable demeanor.
• Ability to stay calm in high-tension situations.
• Ability to stand or walk for long periods.
• Lift up to 50 lbs.
• First Aid and CPR certification is an asset.

Responsibilities

• Provide exceptional customer service & support to all internal and external customers.
• Respond to Gatekeeper alarms and receipt check as required.
• Assess safety hazards (i.e., spills, wet floors) and take proper procedures to ensure customer safety.
• Escalate any crisis or emergency situations in a timely manner.
• Maintain and submit daily, weekly, and monthly status reports.
• All other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Job description

Loblaw Companies Limited's Atlantic Superstore in New Minas is seeking a Uniformed Asset Protection Personnel to greet customers, deter loss, and respond to incidents while collaborating with store teams to keep the shopping environment safe and welcoming.

The role offers in-house training, tuition assistance, and benefits including a 10% colleague discount, a company matched pension plan, health benefits, and an Employee Stock Purchase Program.