TSG Specialist I

UPS; Caledon; On-site; CAD 26,000 - 37,000; Full time

Job summary

UPS is looking for a Deployment and Support Specialist in Burlington, Ontario to provide deployment and support services for UPS approved technology, supporting internal and external customers and UPS IT infrastructure across multiple locations.

You will install, upgrade and troubleshoot hardware and software, coordinate vendor visits, and ensure adherence to UPS standards. A valid driver's license and willingness to travel are required, with potential evening shifts and weekend work.

Qualifications

• Strong communication skills for customer interaction and teamwork.
• Experience with hardware aspects of IT deployments and support.
• Willingness and ability to travel to customer sites as required.
• Experience with installing, upgrading, and troubleshooting UPS-approved technology.

Responsibilities

• External customer support: Performs Integrations and Installations.
• Assists with Facility Technology Management.
• Fulfills Service Requests.
• Interfaces with Customers, Teams, and Associates.
• Conducts TSG Technical Disaster Recovery Procedures.
• Addresses Customer Requests.

Skills

Strong communication

Hardware familiarity

Customer support

Travel willingness

Education

Bachelor's Degree

Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

A+

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

Job Type: Full-Time Permanent

Work Location: 4156 MAINWAY BURLINGTON, ON L7L 0A7 Canada

Pay Rate: $22.82/h

Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)

Weekend work possible

Responsibilities

• External customer support: Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Requirements

• Valid driver's license.
• Working car in good condition.
• Willingness and able to travel to other sites on work area
• Technical experience, specifically familiarity with hardware.
• Ability to work independently with minimal supervision.
• Strong communication skills for customer interaction.
• Preferred: Willingness and able to travel to the U.S.

Qualifications

Preferences:

• Bachelor's Degree
• A+,,
• Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.