TSG Specialist

United Parcel Service, Inc.; Surrey; On-site; CAD 26,000 - 37,000; Full time

Job summary

United Parcel Service, Inc. in Surrey, BC is seeking a Technology Support Analyst to provide user support for corporate technology products, manage hardware and software planning, and provide informal training to customers.

The role involves organizing and coordinating activities for installing, deploying, and upgrading software, hardware, and network facilities, and collaborating with staff to implement standardized support practices. Occasional travel and flexible scheduling may be required.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Relevant certifications (A+, MCSA, CCENT) preferred.
• Experience with hardware and software support in a corporate environment.

Responsibilities

• Provide external customer support: Performs Integrations and Installations
• Assist with Facility Technology Management and service requests
• Troubleshoot and restore routine technical service
• Coordinate with Customers, Teams, and Associates to deploy standardized practices

Skills

Hardware knowledge

Customer communication

Independent work

Education

Bachelor’s Degree

A+

Microsoft Certified Solutions Associate (MCSA)

CCENT Cisco Network Certification

Job description

Job Description

The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

Job Type

Full-Time Permanent

Work Location

19088 38TH AVENUE SURREY, BC V3S 0P6Canada

Pay Rate

$22.82/h

Shift / Hours

Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)

Responsibilities

• External customer support: Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Requirements

• Valid driver’s license.
• Working car in good condition.
• Willingness and able to travel to other sites on work area
• Technical experience, specifically familiarity with hardware.
• Ability to work independently with minimal supervision.
• Strong communication skills for customer interaction.
• Preferred: Willingness and able to travel to the U.S.

Qualifications

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.