TSG Specialist

UPS; Surrey; On-site; CAD 26,000 - 37,000; Full time

Job summary

UPS in Canada seeks a Technology Support Analyst to provide users with support for corporate technology products and coordinate software/hardware deployments. The role includes troubleshooting, informal training, and collaboration with teams to deploy standardized support practices.

This is a full-time permanent position located at 19088 38TH AVENUE SURREY, BC V3S 0P6, Canada. Pay rate is $22.82/h and shifts run Monday–Friday, 5:00 PM–1:30 AM EST, with flexibility required.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• A+ certification or equivalent technical certification.
• MCSE/MCSD style certifications valued, Microsoft Certified Solutions Associate.
• CCENT Cisco Network Certification indicates networking knowledge.

Responsibilities

• External customer support: Performs Integrations and Installations.
• Assists with Facility Technology Management.
• Fulfils Service Requests.
• Interfaces with Customers, Teams, and Associates.
• Conducts TSG Technical Disaster Recovery Procedures.
• Addresses Customer Requests.

Skills

Communication skills

Independent worker

Travel willingness

Hardware familiarity

Education

Bachelor’s Degree

A+ Certification

Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

Job description

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Job Description

The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

• Job Type: Full-Time Permanent
• Work Location: 19088 38TH AVENUE SURREY, BC V3S 0P6Canada
• Pay Rate: $22.82/h
• Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)

Responsibilities

• External customer support: Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Requirements

• Valid driver’s license.
• Working car in good condition.
• Willingness and able to travel to other sites on work area
• Technical experience, specifically familiarity with hardware.
• Ability to work independently with minimal supervision.
• Strong communication skills for customer interaction.
• Preferred:
• Willingness and able to travel to the U.S.

Qualifications

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type

Permanent

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