TSG Specialist

UPS; Richmond; On-site; CAD 30,000 - 34,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Technology Support Analyst in Surrey, BC to provide hardware and software support for corporate technology products. You will install, deploy, and upgrade systems, troubleshoot issues, and deliver informal training to users.

The role requires a valid driver’s license, willingness to travel to other sites, and ability to work independently with strong communication skills. This is a full-time permanent position with evening shift hours (EST).

Qualifications

• Bachelor’s degree in a relevant IT/engineering field is required or strongly preferred.
• Certifications such as A+, MCSSA and CCENT Cisco Network Certification are advantageous.
• Valid driver’s license and willingness to travel are required by the role.

Responsibilities

• External customer support: Performs integrations and installations.
• Assists with Facility Technology Management.
• Fulfills Service Requests.
• Interfaces with Customers, Teams, and Associates.
• Conducts TSG Technical Disaster Recovery Procedures.
• Addresses Customer Requests.

Skills

Hardware familiarity

Independent work

Customer support

Communication skills

Education

Bachelor’s Degree

A+ Certification

MCSSA (Microsoft Certified Solutions Associate)

CCENT Cisco Network Certification

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

• Job Type: Full-Time Permanent
• Work Location: 19088 38TH AVENUE SURREY, BC V3S 0P6Canada
• Pay Rate: $22.82/h
• Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)

Responsibilities

• External customer support: Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Requirements

• Valid driver’s license.
• Working car in good condition.
• Willingness and able to travel to other sites on work area
• Technical experience, specifically familiarity with hardware.
• Ability to work independently with minimal supervision.
• Strong communication skills for customer interaction.
• Preferred:
• Willingness and able to travel to the U.S.

Qualifications

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type:

Permanent

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