Treatment Coordinator - Cityplace Dental Group

Dentalcorp; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Job summary

Cityplace Dental Group in downtown Winnipeg is seeking a Treatment/Scheduling Coordinator to join our team. You will explain treatment plans, coordinate appointments with the dental team, and present costs while assisting with payment plans.

Grow with a clinic focused on patient care, privacy, and regulatory compliance, supported by modern technology and a collaborative workplace. This role emphasizes service excellence and smooth patient experiences.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• Knowledge and understanding of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Customer service experience

Scheduling coordination

Dental patient education

Tools

Dental software

Job description

Get to Know Us:

Discover the premier dental destination in downtown Winnipeg at Cityplace Dental Group, where Drs. Murad Zaman, Sunny Virdi, and Todd Honcharik provide exceptional and convenient dental care. With over 30 years of dedicated service to downtown Winnipeg, our clinic is committed to conservative yet effective procedures to ensure optimal treatment outcomes for our patients. Step into our state-of-the-art facility, which underwent a remarkable transformation in March 2020, expanding from 900 to over 3,300 square feet.

Experience modern dentistry in a soothing and patient-friendly environment unlike any other dental clinic in the area. Join us at Cityplace Dental Group and elevate your dental career in the heart of Winnipeg's bustling downtown scene, backed by our outstanding 4.9-star review rating from our satisfied patients

Schedule:Monday - Fri 7:45 am - 4:00 pm.

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms.
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.
• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth.

Your Role:

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, andassistwith payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintainaccuratepatient records and ensure smooth scheduling tooptimizechair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

About You:

• Previousclinicalexperience as a Treatment/Scheduling Coordinatorisrequired.
• Knowledge and understanding ofdental treatment plans and ability to educate patientsisrequired.
• Experience with dental software programs isrequired.
• Strongcustomerserviceexperience.

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.