Treatment Coordinator & Receptionist - Shelburne Smile Centre

dentalcorp; Shelburne; On-site; CAD 77,366,000 - 85,962,000; Full time

Benefits offered by this job

Grow Without Limits

Brilliant Rewards

Build Your Career with Us

Culture & Flexibility

Job summary

Shelburne Smile Centre in Shelburne, Ontario, is seeking a Treatment Coordinator to guide patients through treatment plans, pricing, and financing options. You will coordinate scheduling with the dental team and support a seamless patient experience from consultation to procedures.

The role requires clinical experience as a Treatment/Scheduling Coordinator and Dental Assisting background, with strong customer service and dental software skills.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• Previous Dental Assisting experience is required.
• Knowledge and understanding of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience is required.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Customer service

Communication

Organization

Patient education

Tools

Dental software

Job description

Get to Know Us:

At Shelburne Smile Centre, we are committed to providing exceptional, personalized dental care in a welcoming and patient-focused environment. Our team takes pride in building lasting relationships with our patients and helping individuals and families achieve healthy, confident smiles. We believe in creating a positive experience at every visit by combining quality dental care with compassion, professionalism, and genuine attention to each patient's needs.

Role Overview:

As a Treatment Coordinator, you will play an important role in helping patients understand and feel confident about their recommended treatment. You will work closely with our clinical and administrative teams to coordinate care, explain treatment plans and financial options, answer patient questions, and ensure a seamless experience from consultation through treatment. We are looking for a compassionate, organized, and personable individual who enjoys connecting with people and is passionate about making a meaningful difference in the patient experience.

Schedule:

Full-Time

• Monday 11am-8pm
• Tuesday 9am-5pm
• Wednesday 9am-5pm
• Thursday 8am-5pm
• Fridays 9am-5pm
• Alternating Saturdays 9am-2pm

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Treatment Coordinator position is $27-$30/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options
• Support treatment planning by coordinating appointments and follow-ups with the dental team
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care
• Uphold privacy, ethical, and regulatory standards in all patient interactions

About You:

• Previous clinical experience as a Treatment/Scheduling Coordinator is required
• Previous Dental Assisting experience is required
• Knowledge and understanding of dental treatment plans and ability to educate patients is required
• Experience with dental software programs is required
• Strong customer service experience

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.