Treatment Coordinator - Thornhill Dental

Dentalcorp Health Services LTD.; Vaughan; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee Assistance Program

Job summary

Thornhill Dental is seeking a full-time Treatment/Scheduling Coordinator to serve as the main patient liaison, explain treatment plans and costs, and coordinate appointments with the dental team.

The role requires prior clinical experience as a Treatment/Scheduling Coordinator, knowledge of dental treatment plans, and proficiency with dental software, plus strong customer service skills to ensure exceptional patient care and smooth operations.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• Knowledge and understanding of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience is required.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Treatment coordination

Dental treatment plans

Dental software

Customer service

Tools

Dental software

Job description

Get to Know Us

Thornhill Dental is a welcoming, patient-focused practice committed to providing personalized, high-quality dental care for patients of all ages. Our team strives to create a comfortable experience while building lasting relationships and helping every patient maintain a healthy, confident smile.

Schedule

• Full-Time Monday: 7:30am - 5:00pm
• Full-Time Tuesday: 9:00am - 6:30pm
• Full-Time Wednesday: 9:00am - 6:30pm
• Full-Time Thursday: 9:00am - 6:30pm
• Full-Time Friday: 9:00am - 2:00pm

What Sets Us Apart

Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms.

Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.

Build Your Career with Us

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.

Culture & Flexibility

Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth.

The wage for this Treatment Coordinator position is $25-$30/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

About You

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• Knowledge and understanding of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Application Information

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

While we thank all applicants for their interest, only those selected for further consideration will be contacted.

Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.