Tim Hortons Supervisor

Ontario Trillium Foundation; Quinte West; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

World Class Training & Development

Flexible working hours

Free and discounted products

Immigration sponsorship potential

Job summary

Tim Hortons in Ontario is seeking a Supervisor to support the Restaurant Manager and ensure outstanding guest service, food safety and smooth operations on shift.

You will coach teammates, cover various positions during busy periods, and help implement training programs and restaurant policies while maintaining a guest-first attitude.

Qualifications

• Minimum 1 year of supervisory experience in quick-service restaurant environments.
• Strong leadership and interpersonal skills.
• Excellent organization and communication skills.
• Guest service oriented with a commitment to delivering exceptional guest experience.

Responsibilities

• Lead the team and provide coverage across roles during busy periods to maintain service levels.
• Enforce restaurant policies and safety standards on shift.
• Support in cost control through portioning and waste reduction.
• Coach and train team members and deliver feedback for improvement.
• Ensure consistent training practices across the restaurant.

Skills

Leadership

Communication

Guest service

Team coaching

Job description

We are currently looking for Supervisor who possess excellent leadership skill and passion for Training and Development. You are Guest-focused and excited about assisting the Restaurant Manager, General Manager and Multi Restaurant Operator with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety are achieved. Candidates must be willing to relocate if required.

As part of our team we offer you:

• World Class Professional Training & Development Programs.
• Hospitality & Leadership Training Programs.
• Management Development Program for an Expedited Career Advancement and Growth.
• Flexible working hours.
• Free and discounted products.
• May lead to the opportunity of sponsorship for immigration purposes through the company, if applicable.

What to expect in your role as a Supervisor:

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons Operational, Always Fresh and Food Safety standards.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Restaurant Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.

Requirements

Minimum 1 year of supervisory experience in the quick-service restaurant industry, preferably Tim Hortons

Excellent organization and communication skill

Strong leadership and interpersonal skills

Be guest service oriented and committed to deliver exceptional guest experience.

Demonstrate a passion for leading, coaching and serving your team.

Having driver license and your own vehicle is an asset.