Trainer

Ontario Trillium Foundation; Rosedale; On-site; CAD 36,000 - 48,000; Full time

Job summary

Tim Hortons is seeking Trainers with leadership and a passion for Training and Development to coach new team members, supervisors and managers across restaurant openings and promotions. You will travel to multiple locations, relocate within designated areas for training, and model exceptional guest service.

You will provide feedback, identify training needs, ensure consistent practices, and collaborate with restaurant managers.

Qualifications

• At least 1–2 years of experience in food service or related fields.
• Be available to work flexible shifts and weekends.
• Be guest service oriented and committed to delivering exceptional guest experience.
• Strong organizational and communication skills with patience.
• Embrace our Servant leadership model to train, communicate and help team members.

Responsibilities

• Relocate within designated areas for training and supporting management with openings and training of new restaurants.
• Participate in new restaurant openings, new hire trainings, promotions, and audits.
• Work alongside team members on the floor and provide constructive feedback.
• Maintain a Guests-first attitude and lead by example to deliver exceptional guest service.
• Help resolve operational and service issues through training, coaching and follow-ups.
• Assess training needs and opportunities for improvement among team members.
• Ensure clear communication among training team and restaurant managers on training issues.
• Use training binders as guidelines and develop new training tools.
• Ensure best practices and training systems are implemented consistently across restaurants.

Skills

Leadership

Training

Guest service

Communication

Organization

Patience

Relationship building

Servant leadership

Job description

Description

We are currently looking for Trainers who possess excellent leadership skill and passion for Training and Development. You are Guest-focused, excited about travelling to multiple restaurants, working in new environments and assisting in training new Team Members, Supervisors and Managers. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety standards are achieved.

Key job responsibilities:

• Relocate within one of the designated areas for training and supporting management with the opening and training of new restaurants or existing restaurants.
• Participate in new restaurant openings, new hire trainings, new promotions, as well as restaurant internal and external audits.
• Work alongside team members on the floor at all time and give constructive feedbacks.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Ensure proper communication among the training team and restaurant managers for all training-related issues.
• Use training binders as a guideline for training, actively seek new ideas and develop new training tools.
• Make sure best practices and training system are implemented consistently across the restaurants.

Requirements

• Be available to work flexible shifts and weekends.
• Have at least 1-2 year of experience in food service industry or other related fields.
• Be guest service oriented and committed to deliver exceptional guest experience.
• Have strong organizational and communication skills and a lot of patience
• Embrace our Servant leadership model to positively train, communicate and help team members.
• Pride yourself in building relationships with your guests and your team.
• Demonstrate a passion for leading, coaching and serving your team.
• Having a driver license and your own vehicle is an asset.

Company Information

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.