Tim Hortons Supervisor, Part Time

COMPASS GROUP CANADA; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Job summary

Compass Group Canada is seeking a shift supervisor for its Tim Hortons location. You will supervise operations, coach staff, and ensure top customer service while maintaining food safety standards.

You’ll manage opening/closing, cash handling, and scheduling, supporting training and onboarding of new teammates in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in food service, quick service restaurant, or retail supervision preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling skills.
• Flexible availability, including weekends, evenings, and holidays.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Supervise shift operations to ensure smooth and efficient service.
• Lead, coach, and support team members during shifts.
• Ensure excellent customer service and resolve guest issues promptly and professionally.
• Monitor food quality, freshness, and presentation according to Tim Hortons standards.
• Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.
• Assist with opening and closing procedures, including cash handling and reconciliation.
• Support scheduling, training, and onboarding of new team members.
• Track inventory levels and communicate supply needs to management.
• Ensure compliance with company policies, procedures, and brand standards.
• Help meet sales, productivity, and labour goals by managing workflow effectively.

Skills

Team leadership

Customer service

Problem-solving

Time management

Conflict resolution

Attention to detail

Reliability and accountability

Education

High school diploma or equivalent

Job description

Key Responsibilities

• Supervise shift operations to ensure smooth and efficient service.
• Lead, coach, and support team members during shifts.
• Ensure excellent customer service and resolve guest issues promptly and professionally.
• Monitor food quality, freshness, and presentation according to Tim Hortons standards.
• Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.
• Assist with opening and closing procedures, including cash handling and reconciliation.
• Support scheduling, training, and onboarding of new team members.
• Track inventory levels and communicate supply needs to management.
• Ensure compliance with company policies, procedures, and brand standards.
• Help meet sales, productivity, and labour goals by managing workflow effectively.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in food service, quick service restaurant, or retail supervision preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling skills.
• Flexible availability, including weekends, evenings, and holidays.
• Knowledge of food safety and sanitation practices.

Skills and Competencies

• Team leadership
• Customer service
• Problem-solving
• Time management
• Conflict resolution
• Attention to detail
• Reliability and accountability

Working Conditions

• Standing for extended periods.
• Lifting up to 25 lbs.
• Working in a fast-paced restaurant environment.
• Exposure to kitchen equipment, hot beverages, and food preparation areas.