Supervisor

COMPASS GROUP CANADA; Canada; Remote; CAD 22,000 - 31,000; Part time

Job summary

Compass Group Canada is seeking experienced Supervisors to join our hospitality team in Kingston, Ontario. You will support the Restaurant Manager, coach staff, and ensure high standards of hospitality, food safety, and operation.

The role is permanent – part-time with potential to become full-time. The hourly wage is $19.50, with compensation based on skills and experience. AI screening tools may be used in recruitment, and Canadian work experience is not required.

Qualifications

• 1-2 years of supervisor experience in food service.
• Be guest service oriented and committed to delivering exceptional guest experience.
• Demonstrate strong organizational and communication skills.
• Embrace our Servant leadership model to train, communicate and help team members.
• Pride yourself in building relationships with guests and your team.

Responsibilities

• Support Restaurant Manager in leading the team and ensure coverage during busy periods to maintain service levels.
• Ensure all restaurant policies are followed on shift and provide constructive feedback.
• Comply with Tim Hortons and Compass Group Canada standards for operations and food safety.
• Complete shift documentation and follow sanitation and safety practices for food and equipment.
• Display a Guests-first attitude and lead by example to deliver exceptional guest service.
• Help control costs by reviewing portions and minimizing waste while maintaining quality.
• Resolve operational and service issues promptly with coaching and follow-ups with staff and management.
• Evaluate team members, identify training needs, and spot opportunities for improvement.
• Ensure best practices and training systems are implemented consistently across the restaurant.
• Adhere to applicable legislation on food safety, health and safety, and employment standards.

Skills

Supervisory experience

Guest service

Organizational skills

Communication skills

Servant leadership

Job description

Job Summary:

We are currently looking for experienced Supervisors who possess excellent leadership skill and passion for hospitality industry. You are Guest-focused and excited about assisting the Unit Manager and Supervisor team with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational, Always Fresh and Food Safety are achieved.

Terms of employment: Permanent – Part-time with the potential to become full-time

The hourly wage for this role is $19.50. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicablepaytransparencylegislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

How you will make an Impact:

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons and Compass Group Canadas Operational, Food Safety and Always Fresh standards.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a "Guests are first" attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Unit Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.
• Displays knowledge of and works in compliance with applicable legislation including food safety, health and safety, and employment standards.

Qualifications

• Must be willing to relocate and be available to work flexible opening/closing and overnight shifts including weekends.
• Have at least 1-2 years of supervisor experience in food service industry.
• Be guest service oriented and committed to deliver exceptional guest experience.
• Have strong organizational and communication skills.
• Embrace our Servant leadership model to positively train, communicate and help team members.
• Pride yourself in building relationships with your guests and your team.
• Demonstrate a passion for leading, coaching and serving your team.