Ticketing Operations Pro

Toronto Tempo; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

Toronto Tempo is seeking a Specialist, Ticket Operations & Admin to manage event ticketing, inventory controls, and customer accounts. You will work with internal teams and external partners to ensure accurate event builds and smooth ticket fulfillment.

The role requires experience in ticketing systems, strong Excel skills, and a customer-focused attitude. Regular presence at Toronto Tempo home games is expected, with evening and weekend shifts. This is an on-site position in Toronto.

Qualifications

• Post-secondary education in Sports Management, Business Administration, Event Management, or a related field required.
• Minimum 2-4 years of experience in ticket operations, event operations, administration, customer service, or a related field required.
• Experience with Ticketmaster Archtics, Account Manager, Host, TM1, or similar ticketing systems is required.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and reconciliation.

Responsibilities

• Support the setup, management, auditing, and maintenance of ticketed events within ticketing platforms.
• Maintain ticket inventory controls, pricing structures, holds, offers, and access management procedures.
• Assist with ticket manifest creation, seat mapping, inventory reconciliation, and event builds.
• Support season ticket member account maintenance, relocations, exchanges, renewals, and ticket fulfillment.

Skills

Ticket operations

Customer service

Problem solving

Communication

Attention to detail

Education

Post-secondary education in Sports Management or related field

Tools

Ticketmaster Archtics

MS Excel

Power BI

Job description

Toronto Tempo is seeking a Specialist, Ticket Operations & Admin to manage event ticketing, inventory controls, and customer accounts. You will work with internal teams and external partners to ensure accurate event builds and smooth ticket fulfillment.

The role requires experience in ticketing systems, strong Excel skills, and a customer-focused attitude. Regular presence at Toronto Tempo home games is expected, with evening and weekend shifts. This is an on-site position in Toronto.