Specialist, Ticket Operations (15 Month Contract)

Toronto Tempo; Toronto; On-site; CAD 70,000 - 80,000; Full time

Job summary

Toronto Tempo is seeking a Specialist, Ticket Operations & Admin to manage event ticketing, inventory controls, and customer accounts. You will work with internal teams and external partners to ensure accurate event builds and smooth ticket fulfillment.

The role requires experience in ticketing systems, strong Excel skills, and a customer-focused attitude. Regular presence at Toronto Tempo home games is expected, with evening and weekend shifts. This is an on-site position in Toronto.

Qualifications

• Post-secondary education in Sports Management, Business Administration, Event Management, or a related field required.
• Minimum 2-4 years of experience in ticket operations, event operations, administration, customer service, or a related field required.
• Experience with Ticketmaster Archtics, Account Manager, Host, TM1, or similar ticketing systems is required.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and reconciliation.

Responsibilities

• Support the setup, management, auditing, and maintenance of ticketed events within ticketing platforms.
• Maintain ticket inventory controls, pricing structures, holds, offers, and access management procedures.
• Assist with ticket manifest creation, seat mapping, inventory reconciliation, and event builds.
• Support season ticket member account maintenance, relocations, exchanges, renewals, and ticket fulfillment.

Skills

Ticket operations

Customer service

Problem solving

Communication

Attention to detail

Education

Post-secondary education in Sports Management or related field

Tools

Ticketmaster Archtics

MS Excel

Power BI

Job description

The Specialist, Ticket Operations & Administration will support the day-to-day execution of ticketing operations and administrative functions, ensuring accurate event builds, inventory management, reporting, ticket fulfillment, and customer account maintenance. This position works closely with Ticket Sales, Membership Services, Finance, Marketing, Partnerships, Venue Operations, and external ticketing partners to deliver exceptional service and operational excellence. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding support to internal and external stakeholders.

Job Duties and Responsibilities

Ticket Operations

• Support the setup, management, auditing, and maintenance of ticketed events within ticketing platforms.
• Maintain ticket inventory controls, pricing structures, holds, offers, and access management procedures.
• Assist with ticket manifest creation, seat mapping, inventory reconciliation, and event builds.
• Support season ticket member account maintenance, relocations, exchanges, renewals, and ticket fulfillment.
• Coordinate ticket allocations and fulfillment for partners, sponsors, community programs, staff initiatives, and special events.
• Assist with VIP, premium, and hospitality inventory management and fulfillment.
• Conduct quality assurance testing for new events, offers, promotions, and ticketing initiatives.

Reporting & Administration

• Generate, analyze, and distribute attendance, sales, ticket usage, inventory, and membership reports.
• Assist with league-mandated reporting requirements and internal business reporting.
• Maintain accurate records and documentation while ensuring confidentiality of customer and business information.
• Work with business partners and integrated platforms to ensure accurate ticketing, CRM, and customer data flow.
• Assist in identifying process improvements and operational efficiencies across ticketing systems and workflows.

Internal & Event Support

• Collaborate with venue stakeholders, ticketing partners, and internal departments to execute event builds, manage ticket inventory, maintain seating manifests, implement pricing and hold strategies, and ensure all ticketing configurations are accurately reflected for each event.
• Support internal departments with ticket requests, troubleshooting, ticket replacements, refunds, and account-related inquiries while delivering a high level of customer service.
• Partner cross-functionally with Ticket Sales, Membership Services, Marketing, Partnerships, Finance, and Venue Operations to support organizational objectives and event execution.
• Provide game day support including ticket management, inventory monitoring, reporting, access control, and real-time issue resolution.
• Communicate effectively and professionally with colleagues, partners, venue personnel, and fans while contributing to a collaborative team environment.
• Perform other duties and special projects as assigned.

Qualifications/Requirements

• Post-secondary education in Sports Management, Business Administration, Event Management, or a related field required.
• Minimum 2-4 years of experience in ticket operations, event operations, administration, customer service, or a related field required.
• Experience with Ticketmaster Archtics, Account Manager, Host, TM1, or similar ticketing systems is required.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and reconciliation.
• Experience with Power BI, EngageRM, CRM platforms, 601 Analytics and reporting tools is considered an asset.
• Must be able to work weeknights, evenings, and weekends and physically present at all Toronto Tempo home games in season.
• Attention to Detail – Consistently delivers accurate and reliable work while managing ticket inventory, reporting, and event setup.
• Organization – Effectively plans, prioritizes, and manages multiple tasks and deadlines.
• Adaptability – Maintains a positive attitude and performs effectively in a fast-paced and evolving environment.
• Problem Solving – Identifies issues quickly and develops practical solutions while minimizing operational impact.
• Communication – Demonstrates strong written, verbal, and interpersonal communication skills.
• Customer Service Orientation – Committed to providing exceptional support to fans, partners, and internal stakeholders.
• Collaboration – Builds positive working relationships and contributes to a strong team culture.
• Confidentiality – Handles sensitive customer and business information with discretion and professionalism.
• Initiative – Proactively identifies opportunities to improve processes and operational efficiencies.
• Accountability – Takes ownership of responsibilities and consistently follows through on commitments.

Why Join Us

• Be part of the historic launch and growth of Canada's first WNBA franchise.
• Work in a dynamic and collaborative environment with opportunities for professional growth and development.
• Opportunity to make a significant impact on the growth of women’s sports in Canada.

The salary range for the Specialist, Ticket Operations role is between $70,000 - $80,000 CAD annually based on candidate skillsets.

All applications submitted to the Tempo are always reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for resume screening. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

Toronto Tempo is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, protected status, gender identity or any other factor protected by applicable laws.