Ticket Operations & Events Lead (Hybrid)

Tdplace; Ottawa; Hybrid; CAD 46,000 - 49,000; Full time

Benefits offered by this job

Employer-paid benefits

Job summary

TD Place is seeking a Ticket Operations Coordinator to support ticket allocation, inventory control, resolution, and settlement work for events at TD Place and regional events. This full-time, permanent role offers a hybrid or on-site arrangement in Ottawa.

You will set up events in Ticketmaster systems, maintain data integrity, train sales staff, reconcile box office cash, generate reports, and provide exceptional client service to teams like the Ottawa 67’s. Bilingual French/English required.

Qualifications

• Post-Secondary degree preferred – strong preference for business/sport management focus.
• 1-2 years of box office experience is preferred.
• Excellent relationship building and people skills with internal/external clients.
• Excellent communication skills with a friendly and professional tone.
• Highly organized with outstanding administrative and time management skills.
• Bilingual in French and English.

Responsibilities

• Assist in the day-to-day operations of the TD Place Ticket Office.
• Build events and sell tickets for events at TD Place.
• Set up season manifests, events, and ticket inventory within the ticketing systems, using Ticketmaster platform including Archtics, Account Manager, TM1 and TM Host.
• Work directly with internal departments for ticketing fulfillment.
• Responsible for data integrity as it relates to information being inputted into Ticketmaster.
• Manage internal communication channels to ensure information is being communicated in a timely and effective manner.
• Oversee Ticketing and Client Support for the Ottawa 67’s and other Professional Sports Teams as assigned.
• Build and maintain the teams’ season including full season plans, single games, parking, playoff and other ancillary events as needed.
• Develop and maintain positive relationships with external sporting organizations by providing exceptional customer service.
• Provide exceptional client support and offers ticketing recommendations as needed.
• Support in training sales staff on the ticketing system.
• Responsible for managing game/event nights in the Box Office.
• Assist in Box Office cash reconciliation on an event night, weekly, and monthly basis.
• Ensure each event/game is balanced and money in ticketing system matches cash on hand and debit settlements, documenting any differences.
• Generate Event Reports for internal and external stakeholders.
• Additional duties as assigned by the manager.

Skills

Relationship building

Communication

Time management

Organization

Bilingual (French English)

Education

Post-Secondary degree preferred – business/sport management

Job description

TD Place is seeking a Ticket Operations Coordinator to support ticket allocation, inventory control, resolution, and settlement work for events at TD Place and regional events. This full-time, permanent role offers a hybrid or on-site arrangement in Ottawa.

You will set up events in Ticketmaster systems, maintain data integrity, train sales staff, reconcile box office cash, generate reports, and provide exceptional client service to teams like the Ottawa 67’s. Bilingual French/English required.