Warehouse Team Lead

Adecco Portugal; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Edmonton EXPO Centre is seeking a Ticketing Specialist to support day-to-day ticketing, sales, customer service, reporting, and systems. You’ll help with accurate ticket setup, respond to inquiries, assist with group sales, and maintain ticketing data and reports.

Join a team that ensures ticket products are accurate and services are delivered promptly, with cross-team collaboration and a focus on reliable information for sales decisions.

Qualifications

• Strong customer service and interpersonal skills for professional, calm handling of inquiries.
• Sales-focused mindset with ability to follow up on leads and support sales targets.
• Experience with ticketing, CRM, databases or similar transactional systems.
• Strong data-entry and reporting skills, proficient in Excel and Office.
• Excellent organization, attention to detail, and ability to manage multiple deadlines.
• Sound judgment and problem-solving, knowing when to resolve or elevate issues.
• Clear communication, collaborative approach, and handling confidential information.

Responsibilities

• Respond to ticketing questions and provide timely, professional service to guests, partners, and internal teams.
• Resolve routine order, account, access, delivery, promotion, and ticket-use issues.
• Support guest recovery and event-time ticketing operations, including fulfillment and troubleshooting.
• Process ticket orders and support group sales, partner offers, fundraising, corporate, and other programs.
• Maintain accurate customer, account, sales, and follow-up records throughout the sales cycle.
• Set up, maintain, test, and review ticketed events, products, pricing, offers, and inventory.
• Provide first-level system support to internal users and resolve technical issues when required.
• Prepare regular and ad hoc sales, customer, operational, reconciliation, and post-event reports.
• Support lead follow-up, renewals, retention, outreach, and tracking of sales opportunities.
• Maintain workback schedules, procedures, training materials, and shared files.

Skills

Customer service

Sales mindset

Ticketing systems

CRM / database

Data entry & reporting

MS Excel / Office

Organization & prioritization

Communication

Confidential info handling

Tools

Ticketing system

CRM systems

Microsoft Excel

Job description

About EXPO Centre

Managed by Explore Edmonton Corporation Edmonton EXPO Centre works toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. Edmonton EXPO Centre is Edmonton’s largest and busiest venue, and together with the Edmonton Convention Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors every year.

About the Position

The Ticketing Specialist provides day-to-day support for ticketing, sales, customer service, reporting, and ticketing systems for Explore Edmonton events. The role supports accurate ticket setup and fulfillment, responds to customer and partner inquiries, assists with group and partner sales activities, maintains ticketing and customer data, and prepares regular sales and operational reports. Working closely with the Ticketing & Audience Development team and internal event teams, the Specialist helps ensure ticket products are available and accurate, customer issues are resolved in a timely manner, and reliable information is available to support sales and event decisions.

What you bring

• Strong customer service and interpersonal skills, with the ability to handle questions and service issues professionally and calmly.
• A sales-focused mindset and the ability to follow up on leads, build customer relationships, and support sales targets.
• Experience working with ticketing, CRM, database, or similar transactional systems.
• Strong data-entry and reporting skills, with proficiency in Microsoft Excel and Office.
• Excellent organization, attention to detail, and the ability to manage multiple priorities and event-driven deadlines.
• Sound judgment and problem-solving skills, including knowing when to resolve an issue and when to elevate it.
• Clear communication skills, a collaborative approach, and the ability to handle confidential customer, sales, and financial information responsibly.
• Flexibility to support event operations and changing priorities in a fast-paced environment.

What you’ll do

• Respond to ticketing questions and provide timely, professional service to guests, partners, and internal teams.
• Resolve routine order, account, access, delivery, promotion, and ticket-use issues, escalating exceptions when needed.
• Support guest recovery and event-time ticketing operations, including ticket fulfillment and troubleshooting.
• Process ticket orders and support group sales, partner offers, fundraising, corporate, and other ticket programs.
• Maintain accurate customer, account, sales, and follow-up records throughout the sales cycle.
• Set up, maintain, test, and review ticketed events, products, pricing, offers, access codes, inventory, and customer records.
• Provide first-level system support to internal users and resolve technical issues when required.
• Prepare regular and ad hoc sales, customer, operational, reconciliation, and post-event reports.
• Support lead follow-up, renewals, retention, outreach, and tracking of sales opportunities.
• Maintain workback schedules, procedures, training materials, shared files, and other records that support event readiness.