Ticketing Operations Lead

Adecco Portugal; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Edmonton EXPO Centre is seeking a Ticketing Specialist to support day-to-day ticketing, sales, customer service, reporting, and systems. You’ll help with accurate ticket setup, respond to inquiries, assist with group sales, and maintain ticketing data and reports.

Join a team that ensures ticket products are accurate and services are delivered promptly, with cross-team collaboration and a focus on reliable information for sales decisions.

Qualifications

• Strong customer service and interpersonal skills for professional, calm handling of inquiries.
• Sales-focused mindset with ability to follow up on leads and support sales targets.
• Experience with ticketing, CRM, databases or similar transactional systems.
• Strong data-entry and reporting skills, proficient in Excel and Office.
• Excellent organization, attention to detail, and ability to manage multiple deadlines.
• Sound judgment and problem-solving, knowing when to resolve or elevate issues.
• Clear communication, collaborative approach, and handling confidential information.

Responsibilities

• Respond to ticketing questions and provide timely, professional service to guests, partners, and internal teams.
• Resolve routine order, account, access, delivery, promotion, and ticket-use issues.
• Support guest recovery and event-time ticketing operations, including fulfillment and troubleshooting.
• Process ticket orders and support group sales, partner offers, fundraising, corporate, and other programs.
• Maintain accurate customer, account, sales, and follow-up records throughout the sales cycle.
• Set up, maintain, test, and review ticketed events, products, pricing, offers, and inventory.
• Provide first-level system support to internal users and resolve technical issues when required.
• Prepare regular and ad hoc sales, customer, operational, reconciliation, and post-event reports.
• Support lead follow-up, renewals, retention, outreach, and tracking of sales opportunities.
• Maintain workback schedules, procedures, training materials, and shared files.

Skills

Customer service

Sales mindset

Ticketing systems

CRM / database

Data entry & reporting

MS Excel / Office

Organization & prioritization

Communication

Confidential info handling

Tools

Ticketing system

CRM systems

Microsoft Excel

Job description

Edmonton EXPO Centre is seeking a Ticketing Specialist to support day-to-day ticketing, sales, customer service, reporting, and systems. You’ll help with accurate ticket setup, respond to inquiries, assist with group sales, and maintain ticketing data and reports.

Join a team that ensures ticket products are accurate and services are delivered promptly, with cross-team collaboration and a focus on reliable information for sales decisions.