Ticket Operations Coordinator

Tdplace; Ottawa; Hybrid; CAD 46,000 - 49,000; Full time

Benefits offered by this job

Employer-paid benefits

Job summary

TD Place is seeking a Ticket Operations Coordinator to support ticket allocation, inventory control, resolution, and settlement work for events at TD Place and regional events. This full-time, permanent role offers a hybrid or on-site arrangement in Ottawa.

You will set up events in Ticketmaster systems, maintain data integrity, train sales staff, reconcile box office cash, generate reports, and provide exceptional client service to teams like the Ottawa 67’s. Bilingual French/English required.

Qualifications

• Post-Secondary degree preferred – strong preference for business/sport management focus.
• 1-2 years of box office experience is preferred.
• Excellent relationship building and people skills with internal/external clients.
• Excellent communication skills with a friendly and professional tone.
• Highly organized with outstanding administrative and time management skills.
• Bilingual in French and English.

Responsibilities

• Assist in the day-to-day operations of the TD Place Ticket Office.
• Build events and sell tickets for events at TD Place.
• Set up season manifests, events, and ticket inventory within the ticketing systems, using Ticketmaster platform including Archtics, Account Manager, TM1 and TM Host.
• Work directly with internal departments for ticketing fulfillment.
• Responsible for data integrity as it relates to information being inputted into Ticketmaster.
• Manage internal communication channels to ensure information is being communicated in a timely and effective manner.
• Oversee Ticketing and Client Support for the Ottawa 67’s and other Professional Sports Teams as assigned.
• Build and maintain the teams’ season including full season plans, single games, parking, playoff and other ancillary events as needed.
• Develop and maintain positive relationships with external sporting organizations by providing exceptional customer service.
• Provide exceptional client support and offers ticketing recommendations as needed.
• Support in training sales staff on the ticketing system.
• Responsible for managing game/event nights in the Box Office.
• Assist in Box Office cash reconciliation on an event night, weekly, and monthly basis.
• Ensure each event/game is balanced and money in ticketing system matches cash on hand and debit settlements, documenting any differences.
• Generate Event Reports for internal and external stakeholders.
• Additional duties as assigned by the manager.

Skills

Relationship building

Communication

Time management

Organization

Bilingual (French English)

Education

Post-Secondary degree preferred – business/sport management

Job description

Reporting to the Manager, Ticket Operations, the Ticket Operations Coordinator supports the areas of ticket allocation, ticket inventory control, ticket resolution, order fulfillment, ticket distribution, preparing ticket office invoices, statements and settlement sheets as it relates to events at TD Place and Regional Events. The successful candidate will be required to work all events at TD Place.
This full-time, permanent role has an annual salary range of $45,800 to $48,800, with 100% employer-paid benefits. The final compensation will be determined based on the successful candidate's experience and qualifications. This is a replacement position and offers flexibility to work either fully on-site or in a hybrid arrangement.

What you’ll do:

• Assist in the day-to-day operations of the TD Place Ticket Office.
• Build events and sell tickets for events at TD Place.
• Set up season manifests, events, and ticket inventory within the ticketing systems, using Ticketmaster platform including Archtics, Account Manager, TM1 and TM Host.
• Work directly with internal departments for ticketing fulfillment.
• Responsible for data integrity as it relates to information being inputted into Ticketmaster.
• Manage internal communication channels to ensure information is being communicated in a timely and effective manner.
• Oversee Ticketing and Client Support for the Ottawa 67’s and other Professional Sports Teams as assigned.
• Build and maintain the teams’ season including full season plans, single games, parking, playoff and other ancillary events as needed.
• Develop and maintain positive relationships with external sporting organizations by providing exceptional customer service.
• Provide exceptional client support and offers ticketing recommendations as needed.
• Support in training sales staff on the ticketing system.
• Responsible for managing game/event nights in the Box Office.
• Assist in Box Office cash reconciliation on an event night, weekly, and monthly basis.
• Ensure each event/game is balanced and money in ticketing system matches cash on hand and debit settlements, documenting any differences.
• Generate Event Reports for internal and external stakeholders.
• Additional duties as assigned by the manager.

What's needed:

• Post-Secondary degree preferred – strong preference for business/sport management focus.
• 1-2 years of box office experience is preferred.
• Excellent relationship building and people skills, with the ability to interact with internal and external clients at all levels within the organization.
• Excellent communication skills with a friendly and professional telephone manner.
• Highly organized with outstanding administrative and time management skills.
• Have a positive mindset and jump in on a ‘one team one vision’ culture.
• Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities.
• Ability and willingness to work evenings, weekends, and holidays as required.
• Bilingualism in French and English.

Why OSEG?

You can make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67’s. We are also home to Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We’ll reach out to candidates whose applications best match the role's requirements.