Thrift Store Manager

Adult & Teen Challenge; Northwestern Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

A nonprofit organization in Thunder Bay Northeast is seeking an experienced Store Manager for its Super Thrift operation. The role requires strong retail management skills, excellent customer service, and a commitment to a faith-based mission supporting addiction recovery. Responsibilities include team leadership, overseeing store operations, and ensuring compliance with policies. Ideal candidates will have a servant-leader mindset and experience in retail management. This is a unique opportunity to make a meaningful impact in the community.

Qualifications

• 3 years of proven experience in retail management, thrift experience is an asset.
• Strong organizational and financial management skills.
• Ability to work with individuals in the recovery process.

Responsibilities

• Recruit, lead, mentor, and develop a team of staff and volunteers.
• Oversee all retail functions, including cash handling and cleanliness.
• Ensure an excellent customer experience and resolve complaints professionally.
• Manage the intake, sorting, pricing, and display of donated merchandise.
• Meet revenue goals to maximize financial support for the addiction program.
• Ensure compliance with policies, safety standards, and local regulations.

Skills

Retail management

Organizational skills

People management

Customer service

Communication

Problem-solving

Job description

Thunder Bay Northeast, Canada | Posted on 01/29/2026

• Industry Nonprofit Charitable Organizations
• City Thunder Bay Northeast
• Country Canada

Job Description

Adult and Teen Challenge Super Thrift Store Manager

Are you a passionate leader with retail management experience looking to make a significant, faith-based impact in your community? Adult and Teen Challenge Super Thrift is seeking a dedicated and visionary Store Manager to oversee our thrift operation.

This is more than a retail job—it’s an opportunity to directly support a life-changing Christian addiction recovery program. Every donation, every sale, and every well-run shift contributes directly to funding and supporting individuals on their journey to freedom and sobriety.

Job Summary

We are seeking a highly-motivated and experienced Store Manager to oversee the daily operations of our Super Thrift store. The Manager will be responsible for leading a team of staff and volunteers, managing inventory, ensuring exceptional customer service, and maintaining a well-organized and appealing store environment. This role requires a blend of retail management skills, a heart for our mission, and the ability to work with a diverse group of people, including program participants.

Key Responsibilities

Team Leadership: Recruit, lead, mentor, and develop a team of staff, volunteers, and program participants.

Store Operations: Oversee all retail functions, including opening and closing procedures, cash handling, security, and cleanliness.

• Customer Service: Ensure an excellent customer experience and maintain a positive, Christ-centered store environment. Resolve customer complaints in a professional manner.
  
• Donation and Inventory Management: Manage the intake, sorting, pricing, and display of donated merchandise to maximize sales and maintain stock levels.
  
• Financial Oversight: Meet revenue goals to maximize financial support for the addiction program.
  
• Compliance: Handle administrative duties and scheduling, ensuring compliance with all policies, safety standards, and local regulations.
  
• Mission Integration: Serve as a positive role model and integrate the mission of Adult & Teen Challenge into daily store operations.
  

Requirements

What You Bring:

• 3 Years proven experience in retail management, Thrift experience is an Asset
  
• Strong organizational, financial, and people management skills.
  
• A servant-leader mindset and a deep commitment to the Christian mission of Adult and Teen Challenge.
  
• An ability to work with and support individuals in the recovery process.
  
• Excellent communication and problem-solving abilities