Telecom Dispatcher: Emergency Communications & Field Support

Alberta Health Services; Calgary; On-site; CAD 44,000 - 53,000; Part time

Job summary

Alberta Health Services is seeking a Telecommunications Officer to monitor radio activity and coordinate Protective Services officers across sites. You will document field activities, ensure information sharing, and provide immediate links to emergency and non-emergency assistance on behalf of Protective Services Officers.

The role is classified as Telecom Operator/Dispatcher within Protective Services, offering a casual/relief schedule with varying shifts and a focus on customer service

Qualifications

• Grade 12 completion and related certificate/diploma.
• Experience with Microsoft Office and email.
• 3–5 years in customer service with strong problem solving.

Responsibilities

• Monitor radio activity to maintain awareness of field operations.
• Document and coordinate Protective Services officers' activities.
• Share pertinent operational information across systems and sites.

Skills

Customer service

Microsoft Office

Telephone skills

Education

Grade 12

Emergency communications / security diploma

Job description

Alberta Health Services is seeking a Telecommunications Officer to monitor radio activity and coordinate Protective Services officers across sites. You will document field activities, ensure information sharing, and provide immediate links to emergency and non-emergency assistance on behalf of Protective Services Officers.

The role is classified as Telecom Operator/Dispatcher within Protective Services, offering a casual/relief schedule with varying shifts and a focus on customer service