Telecom Operator/Dispatcher

Alberta Health Services; Edmonton; On-site; CAD 44,000 - 53,000; Full time

Job summary

Alberta Health Services seeks a Telecommunications Officer to monitor radio activity and relay critical information for Protective Services Officers at Alberta Hospital Edmonton. You will link emergency and non-emergency assistance and support operations across sites with a focus on rapid, accurate communication.

Strong customer service experience and excellent English language skills are required, along with proficiency in Microsoft Office and email.

Qualifications

• Completion of Grade 12 and related emergency communications certificate or diploma.
• Proficient in Microsoft Office and email usage.
• 3–5 years in a customer service environment with strong communication.
• Excellent written and verbal English, with active listening and problem solving.
• Ability to resolve complex client issues with critical thinking.

Responsibilities

• Monitor radio activity and share pertinent operational information.
• Provide immediate links to emergency and non-emergency assistance for Protective Services Officers.
• Support Protective Services, Provincial Security Operations teams.
• Coordinate with multiple sites and shift patterns as required.
• Deliver high-quality customer service under pressure.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Critical thinking

Active listening

Education

Grade 12

Emergency Communications certificate/diploma

Security or Criminology related credential

Tools

Microsoft Office

Email

Job description

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services, Provincial Security Operations
• Primary Location: Alberta Hospital Edmonton
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 15-SEP-2026
• Temporary End Date: 15-MAY-2027
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Days Off: As Per Rotation
• Minimum Salary: $31.61
• Maximum Salary: $38.56
• Vehicle Requirement: Not Applicable

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services, Provincial Security Operations
• Primary Location: Alberta Hospital Edmonton
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 15-SEP-2026
• Temporary End Date: 15-MAY-2027
• Hours per Shift: 12
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $31.61
• Maximum Salary: $38.56
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12.Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.

Additional Required Qualifications:

High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications:

Valid First Aid certificate, BCLS-HCP training.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Edmonton Zone, Edmonton, U of A Hospital