Client Support Representative

Autismservices; Prince Albert; On-site; CAD 50,000 - 62,000; Full time

Job summary

Autismservices is seeking a Full-Time Client Support Representative to assist the Emergency Communication Centre in Prince Albert. This role involves providing 1st level user and system support for the Provincial Public Safety Telecommunications Network, managing trouble tickets, and documenting system support guidelines.

Candidates must possess a High School Diploma and have strong communication and computer skills. The position operates on a 3-month term with the possibility of extension, offering an hourly wage of $26.83.

Qualifications

• High School Diploma or Canadian equivalent; post-secondary preferred but not necessary.
• Minimum typing speed of 35 words per minute with at least 80% accuracy.
• Working knowledge of Windows, along with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Participate in & aid in the development of a tiered helpdesk support model.
• Receive and prioritize trouble tickets and service requests.
• Monitor a Computer Aided Monitoring System for the PPSTN Radio towers across the province.

Skills

Effective communication in both written & verbal English

Advanced Computer Skills

Working knowledge of Windows

Microsoft Office Suite (Excel, Word, Outlook)

Minimum typing speed of 35 words per minute

Education

High School Diploma or Canadian equivalent

Job description

Canadian Public Safety Operations Organization

Wage/Salary Info:

$26.83/hour

Posted Date:

25-Jun-2026

Location:

PRINCE ALBERT

# of Positions:

2

Employment Terms:

Full-Time

Length of Employment:

3-month term, with the possibility of extension.

Education:

Grade 12

Apply By Date:

05-Jul-2026

Application Information

Employer Name: Canadian Public Safety Operations Organization

The Client Support Representative is responsible for gathering, prioritizing & disseminating information related to support for the Emergency Communication Centre. They will provide 1st level user & system support for the Provincial Public Safety Telecommunications Network (PPSTN), the Provincial Control Burn Line, as well as a variety of programs through the Provincial Help Desk.

Responsibilities

• Participate in & aid in the development of a tiered helpdesk support model
• Receive and prioritize trouble tickets and service requests
• Create, edit, update, resolve and close trouble tickets and service requests
• Maintain & update information within agency data, records management and contact management systems; including but not limited to Service Desk Plus, Calltaker, CADDBM (Computer Aided Dispatch Database Management), PPSTN database & client contact lists
• Monitor a Computer Aided Monitoring System for the PPSTN Radio towers across the province, providing status notifications accordingly & coordinating with external agencies when required
• Send communications to our PPSTN radio clients, fire clients, dispatch clients, in regards to any outages, upgrades, or other types of communications requested
• Create & update documentation relating to effective support of all systems
• Proactively identify problems & report them within the guidelines of the SDP system
• Follow-up with internal members & clients
• Follow-up with Tier2 support personnel on open issues

Qualifications

• High School Diploma or Canadian equivalent; post‑secondary preferred but not necessary
• Minimum typing speed of 35 words per minute with at least 80% accuracy supported by documentation
• Working knowledge of Windows, and Microsoft Office Suite (Excel, Word, Outlook)
• Advanced Computer Skills
• Effective communication in both written & verbal English
• Clear Criminal Record check
• Legally entitled to work in Canada