Healthcare Operations Centre Dispatcher

Paladin Security; Calgary; On-site; CAD 20,000 - 29,000; Part time

Job summary

Paladin Security is seeking reliable Dispatchers to support Alberta Healthcare Operations. This fast-paced role coordinates staffing and scheduling across multiple healthcare sites, while maintaining clear communication with frontline staff, leadership, and clients.

Requirements include a High School Diploma, dispatch or scheduling experience is an asset, strong English communication, and proficiency with Word/Excel/Outlook. Open availability, casual/on-call, and $18.00 per hour.

Qualifications

• High School Diploma required; post secondary education is considered an asset.
• Dispatch or scheduling experience is considered an asset.
• Strong decision making and problem solving skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills in English.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to quickly learn and navigate new software systems.

Responsibilities

• Create, update, and modify work schedules for Security Guards within the healthcare contract.
• Maintain scheduling software (winTEAM) and ensure all scheduling entries are accurate and up to date.
• Coordinate with Client Service Managers to ensure staffing requirements and site information are current and accurate.
• Respond to operational calls, staffing shortages, and last minute scheduling changes in a timely manner.
• Communicate with guards, supervisors, and management regarding shift availability, vacation requests, book offs, cancellations, and additional shift opportunities.
• Strategically plan schedules to maximize staffing efficiency while minimizing unnecessary overtime.
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are fulfilled.
• Monitor overtime on a pay period basis and report findings to senior management.
• Maintain professionalism and accuracy while working in a deadline driven environment.

Skills

Scheduling

Communication

Multitasking

Problem solving

Attention to detail

Education

High School Diploma

Tools

winTEAM

Job description

Alberta Healthcare Operations – Dispatcher

Paladin Security is currently seeking reliable and detail oriented Dispatchers to support our Alberta Healthcare Operations team. This position plays a key role in coordinating staffing and operational scheduling requirements across multiple healthcare sites while maintaining strong communication with frontline staff, leadership, and clients.

This is a fast paced environment that requires excellent communication, multitasking, and problem solving skills. Successful candidates must be able to adapt quickly to changing operational demands while maintaining professionalism and accuracy.

• Casual / On Call position
• $18.00 per hour
• Open availability required
• Availability to work all 7 days of the week is required
• Hours are not guaranteed

Responsibilities

• Create, update, and modify work schedules for Security Guards within the healthcare contract
• Maintain scheduling software (winTEAM) and ensure all scheduling entries are accurate and up to date
• Coordinate with Client Service Managers to ensure staffing requirements and site information are current and accurate
• Respond to operational calls, staffing shortages, and last minute scheduling changes in a timely manner
• Communicate with guards, supervisors, and management regarding shift availability, vacation requests, book offs, cancellations, and additional shift opportunities
• Strategically plan schedules to maximize staffing efficiency while minimizing unnecessary overtime
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are fulfilled
• Monitor overtime on a pay period basis and report findings to senior management
• Maintain professionalism and accuracy while working in a deadline driven environment

Requirements

• High School Diploma required; post secondary education is considered an asset
• Previous customer service, dispatch, or scheduling experience is considered an asset
• Strong decision making and problem solving skills with the ability to prioritize tasks effectively
• Excellent verbal and written communication skills in English
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to quickly learn and navigate new software systems
• Strong organizational, multitasking, and time management skills
• Detail oriented with the ability to work independently and within a team environment
• Friendly, professional, and dependable with a strong work ethic
• Ability to remain flexible and adaptable in a fast paced operational environment

#INDCAL

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This job reports to the Healthcare Operations Center Supervisor

This is a As Needed position1st Shift, 2nd Shift, 3rd Shift, Weekends.