Emergency Communications Dispatcher

Alberta Health Services; Edmonton; On-site; CAD 44,000 - 53,000; Full time

Job summary

Alberta Health Services seeks a Telecommunications Officer to monitor radio activity and relay critical information for Protective Services Officers at Alberta Hospital Edmonton. You will link emergency and non-emergency assistance and support operations across sites with a focus on rapid, accurate communication.

Strong customer service experience and excellent English language skills are required, along with proficiency in Microsoft Office and email.

Qualifications

• Completion of Grade 12 and related emergency communications certificate or diploma.
• Proficient in Microsoft Office and email usage.
• 3–5 years in a customer service environment with strong communication.
• Excellent written and verbal English, with active listening and problem solving.
• Ability to resolve complex client issues with critical thinking.

Responsibilities

• Monitor radio activity and share pertinent operational information.
• Provide immediate links to emergency and non-emergency assistance for Protective Services Officers.
• Support Protective Services, Provincial Security Operations teams.
• Coordinate with multiple sites and shift patterns as required.
• Deliver high-quality customer service under pressure.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Critical thinking

Active listening

Education

Grade 12

Emergency Communications certificate/diploma

Security or Criminology related credential

Tools

Microsoft Office

Email

Job description

Alberta Health Services seeks a Telecommunications Officer to monitor radio activity and relay critical information for Protective Services Officers at Alberta Hospital Edmonton. You will link emergency and non-emergency assistance and support operations across sites with a focus on rapid, accurate communication.

Strong customer service experience and excellent English language skills are required, along with proficiency in Microsoft Office and email.