Technology Operations Lead – Field & Product Support

Finning; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Job summary

Finning Canada is seeking a Technology Operations Lead to oversee day-to-day operations in the Construction Technology business. You will partner with the management team to ensure business continuity, support objectives, develop team capabilities, and maintain efficient, customer-focused operations that drive branch success.

You will supervise operations staff, lead procurement, sales and rental order fulfillment, installation and service activities, and inventory planning.

Qualifications

• 5+ years of experience in Customer service, parts, warranty, repair, or related heavy equipment environments.
• Strong customer relationship management and stakeholder engagement skills.
• Mechanical aptitude and understanding of equipment repair processes.
• Excellent communication, problem-solving, and organizational abilities.
• Strong project planning and coordination skills.
• Financial and business acumen, including experience working with billing and warranty processes with in M3
• Proficiency with Microsoft Office applications and customer relationship management systems such as Salesforce.

Responsibilities

• Provide direction and prioritization of tasks and scheduling for front line administrative and warehousing staff to ensure efficient, accurate and timely completion of customer work.
• General supervisory duties including performance management, training, vacation time etc.
• Partner with Finning service teams to facilitate the successful delivery of installation and service training for Trimble products and ensure resources have the knowledge required to support customers effectively.
• Supervision of Supplier Goodwill and Warranty claims
• Develop and maintain effective inter-departmental relationships to ensure a one-team approach to servicing customers
• Training and Development of Sales coordinators
• Continuous Improvement – gather feedback from operations/sales/support/NEP teams to continually refine and improve processes
• New product introductions – collaborate with leadership to understand, scope and deliver frameworks for sales fulfillment within the Operations team of new products and lines of business.
• Lead development and delivery of required operations workflows and tasks, as required, with the introduction of new product lines, services or customer financing methods.

Skills

Customer relationship management

Stakeholder engagement

Problem solving

Organizational abilities

Project planning

Financial acumen

Sales support

Warranty processes

Tools

Salesforce

Microsoft Office

M3

Job description

Finning Canada is seeking a Technology Operations Lead to oversee day-to-day operations in the Construction Technology business. You will partner with the management team to ensure business continuity, support objectives, develop team capabilities, and maintain efficient, customer-focused operations that drive branch success.

You will supervise operations staff, lead procurement, sales and rental order fulfillment, installation and service activities, and inventory planning.