Technology Operations Lead – Construction Tech

Finning; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Finning Canada seeks a Technology Operations Lead to oversee day-to-day operations in the Construction Technology business, partner with the management team to maintain business continuity, and drive operational excellence across procurement, order fulfillment, installation and service activities.

You will supervise operations staff, develop team capabilities, manage SWIP inventory, build supplier relationships, and collaborate across sales and support teams to deliver a consistent customer

Qualifications

• 5+ years of experience in customer service, parts, warranty, repair or related heavy equipment environments.
• Strong customer relationship management and stakeholder engagement skills.
• Mechanical aptitude and understanding of equipment repair processes.
• Excellent communication, problem-solving, and organizational abilities.
• Strong project planning and coordination skills.
• Financial and business acumen, including experience with billing and warranty processes with in M3
• Proficiency with Microsoft Office applications and customer relationship management systems such as Salesforce.

Responsibilities

• Provide direction and prioritization of tasks and scheduling for front line administrative and warehousing staff to ensure efficient, accurate and timely completion of customer work.
• General supervisory duties including performance management, training, vacation time etc.
• Partner with Finning service teams to facilitate the successful delivery of installation and service training for Trimble products and ensure resources have the knowledge required to support customers effectively.
• Supervision of Supplier Goodwill and Warranty claims
• Develop and maintain effective inter-departmental relationships to ensure a one-team approach to servicing customers
• Training and Development of Sales coordinators
• Continuous Improvement – gather feedback from operations/sales/support/NEP teams to continually refine and improve processes
• New product introductions – collaborate with leadership to understand, scope and deliver frameworks for sales fulfillment within the Operations team of new products and lines of business.
• Lead development and delivery of required operations workflows and tasks, as required, with the introduction of new product lines, services or customer financing methods.
• Manage procurement and supply chain initiatives to ensure inventory strategies support customer and business initiatives.
• Build vendor relationships and ensure purchasing strategies are appropriate.
• Responsible for new inventory management
• Ensure timely closure of purchase orders and sales contracts. Regularly audit (monthly)
• Provide timely and accurate reporting on various operations activities as required

Skills

Customer relationships

Stakeholder engagement

Project planning

Organizational skills

Problem solving

Communication

Financial acumen

Sales collaboration

Tools

Salesforce

Microsoft Office

Job description

Finning Canada seeks a Technology Operations Lead to oversee day-to-day operations in the Construction Technology business, partner with the management team to maintain business continuity, and drive operational excellence across procurement, order fulfillment, installation and service activities.

You will supervise operations staff, develop team capabilities, manage SWIP inventory, build supplier relationships, and collaborate across sales and support teams to deliver a consistent customer