Hybrid Technical Support Specialist

Placements24

Kimberley

Hybrid

CAD 55,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary with incentives

Hybrid work model

Medical and retirement plans

Training and career advancement

Job summary

Placements24 is seeking a Customer Support Specialist to join their Kimberley team. You will provide advanced technical support via phone, email, and chat, diagnose complex issues, and document solutions to enhance the knowledge base.

The role requires strong troubleshooting skills, experience with ticketing systems, and the ability to work in a hybrid environment in Kimberley. A proactive, customer-first approach is essential for success.

Qualifications

Minimum of 3 years in a technical support or customer service role with a technical focus.
Strong knowledge of software troubleshooting, hardware diagnostics, and network connectivity.
Excellent problem-solving and analytical skills.

Responsibilities

Provide advanced technical support to customers via phone, email, and chat regarding product functionality and troubleshooting.
Diagnose and resolve complex technical issues, escalating when necessary to senior technicians or developers.
Document all technical support interactions, solutions, and findings in the ticketing system.
Create and update technical documentation, knowledge base articles, and FAQs.
Assist in identifying recurring technical issues and recommend solutions or product improvements.
Collaborate with engineering teams to test new features and provide user feedback.