Client Account Manager

Placements24; Kimberley; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Salary + commission

Hybrid work

Health benefits

Paid time off

Professional growth

Job summary

Placements24 seeks a relationship-focused Client Account Manager to join the hybrid team in Kimberley, BC. You will manage a portfolio of key client accounts, align services with client objectives, and drive satisfaction through proactive support.

The role emphasizes building long-term partnerships, conducting regular business reviews, and identifying opportunities for growth. A strong communication style, CRM proficiency, and business acumen are essential to succeed.

Qualifications

• Proven experience in account management, sales, or a client relationship role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong business acumen and ability to understand client industries.
• Proficiency with CRM software and account management tools.
• Bachelor’s degree in Business, Marketing, or a related field preferred.

Responsibilities

• Manage a portfolio of client accounts, building strong, long-term relationships.
• Understand client business needs and align service offerings to meet their objectives.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for account growth and upsell/cross-sell relevant services.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

Skills

Account management

Sales

CRM proficiency

Negotiation

Education

Bachelor’s degree in Business/Marketing

Tools

CRM software

Job description

About the Role

Our client is seeking a relationship-driven Client Account Manager to join their hybrid team in Kimberley . This role is pivotal in nurturing and expanding relationships with key clients, ensuring their needs are met and their experience with our services is exceptional. You will act as the primary point of contact, understanding client objectives, and proactively offering solutions and support. This position offers the flexibility of a hybrid work model, combining in-office collaboration with remote autonomy.

Key Responsibilities

• Manage a portfolio of client accounts, building strong, long-term relationships.
• Understand client business needs and align service offerings to meet their objectives.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for account growth and upsell/cross-sell relevant services.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

Requirements

• Proven experience in account management, sales, or a client relationship role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong business acumen and ability to understand client industries.
• Proficiency with CRM software and account management tools.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits

• Competitive salary with attractive commission structure.
• Hybrid work model providing flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and professional development opportunities.
• A dynamic and client-focused work environment in Kimberley.